Our Customer Service Ready program is an Ofqual accredited, certificated skills course that brings delegates up to standard and ready to proactively engage with customers.

The program builds confidence, teaches new skills, develops knowledge and encourages customer centric attitudes.

Our successful program includes:

  1. Establishing Your Role and the Principles of Customer Service

  2. Building Confidence in Your Role

  3. Understanding the benefits of Customer Service Relations

  4. Define Successful Customer Service

  5. Customer Expectations

  6. Understanding the value of First Impressions and Lasting Impressions

  7. Creating Moments of Magic

  8. Communication Skills - Understanding positive verbal and non verbal interaction

  9. Dealing with difficult customers

Our program is perfect for those getting back to work and looking for customer facing roles, bringing new team members up to speed, creating a can do approach to customers and motivating teams towards a fully fledged, truly customer centric organisation.

Contact us today to find out more about how we can help you.


Service Ready

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Customer Service
Call Handling
Complaints Management

Team Building